SHIPPING – MOSCOW
Online store buyers can try on their selection free of charge. The fitting time is 20 minutes.
The order is transferred to the delivery carrier within 2–5 days after you place your order. Delivery is carried out on weekdays from 11am to 6pm or by the delivery service IML in the evening and on weekends. Shipping cost is 300 rubles for every 5 items. If outdoor clothes are ordered, the cost of the service is 300 rubles for every 3 items.
SHIPPING – RUSSIA
Estimated delivery time is 1–3 weeks after your order is confirmed. Delivery is provided by the Russian Post Service (formerly EMS Russian Post).
Note that the Russian Post Service (formerly EMS Post) charges a fee of 3 to 7%. The size of the service fee depends on the region of delivery. Shipping cost is indicated for every 5 items in the order.
For the information on the delivery with fitting via the IML service, please contact the call center or the online store delivery service.
It is recommended to check the parcel in the presence of a post office officer. In case of any inconsistencies, it is necessary to draw up a complaint and an act, which must be signed by the buyer and the post office officer. A copy of the act, a copy of the payment receipt and the application must be sent to the online store. If these conditions are not met, claims about the discrepancy between the number of the received items and the invoice are not accepted. The package is stored at the post office for free for 5 business days. Charges for storage beyond the period specified shall be borne by the buyer.
EXPRESS DELIVERY COST
Moscow Region (including outside Moscow Ring Road), Bryansk, Belgorod, Vladimir, Vologda, Voronezh, Ivanovo, Kaluga, Kostroma, Kursk, Kirov, Leningrad, Lipetsk, Nizhny Novgorod, Novgorod, Oryol, Pskov, Ryazan, Smolensk, Tambov, Tver, Tula and Yaroslavl Regions; Republics of Karelia and Mordovia;
Republics of Bashkortostan, Dagestan, Kabardino-Balkaria, Komi, Mari El, Tatarstan, Udmurt, Chuvash; Krasnodar Krai, Perm Krai and Stavropol Krai; Arkhangelsk, Astrakhan, Volgograd, Kaliningrad, Kurgan, Murmansk, Orenburg, Penza, Rostov, Samara, Saratov, Sverdlovsk, Ulyanovsk and Chelyabinsk Regions;
Republics of Karachay-Cherkess, Adygea, Altai, Buryatia, Ingushetia, Kalmykia, North Ossetia-Alania, Chechnya; Altai Krai; Irkutsk, Kemerovo, Novosibirsk, Omsk, Tomsk, Tyumen Regions; Nenets Autonomous Okrug; Republic of Crimea
Republics of Tyva, Khakassia; Krasnoyarsk Krai, Primorsk Krai, Khabarovsk Krai; Khanty-Mansi Autonomous Okrug;
Baikonur, Jewish Autonomous Oblast; Chukotka Autonomous Okrug; Zabaykalsky Krai, Kamchatka Krai, Taimyr; Magadan, Sakhalin, Amur Regions; Yamalo-Nenets Autonomous Okrug, Republic of Sakha (Yakutia)